Svizera

Your worldwide partner in quality and innovation

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FAQ

1. Svizera

1.1 What is the vision of Svizera Europe BV?
The vision of Svizera Europe BV is to deliver high quality products and provide high-level service.

1.2 How can I become an agent for Svizera Europe BV?
Please contact our Sales Department for more information.

 

2. Ordering

2.1 Can anyone buy pharmaceuticals from Svizera Europe BV?
We can only sell our pharmaceuticals to organizations that have a permit to handle pharmaceuticals, or can prove that they run a pharmacy or medical facility. We can also sell to Non-Governmental Organizations and Ministries of Health.

2.2 How do I become a customer of Svizera Europe BV?
We only distribute medicines to organizations or person who are in possession of wholesale distribution authorization, or authorized to supply medicines to the public. 
Please don’t hesitate to contact our sales department, they will give you all the information you need to become a customer of Svizera Europe BV.

 

3. Operations

3.1 What are incoterms?
The Incoterms rules or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) that are widely used in International commercial transactions or procurement processes. A series of three-letter trade terms related to common contractual sales practices, the Incoterms rules are intended primarily to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods.

3.2 Who do I need to contact with regards to an incoming shipment?
Please contact Ms. Zuzana Novackova, she can help you with information about incoming shipments.

3.3 Who do I need to contact with regards to an outgoing shipment?
Please contact Ms. Bibi Groenewoud, she would love to help with information about outgoing shipments.

3.4 To whom can I address my invoice?
You can address your invoice to our bookkeeping department.

3.5 To whom can I address my questions related to an invoice?
For questions related to an invoice, please contact our bookkeeping department.

3.6 How do I place an order?
You can send your order to info@svizera.org

4. Planning

4.1 When can I expect my order to arrive in the country?
To make sure you know when your order arrives, please contact the Operations Department.

4.2 Who can I contact when I have a question concerning the delivery of my order?
For all your questions about the delivery of your order, you can contact the Operations Department.

 

5. Quality

5.1 Which quality certificates can Svizera Europe BV provide?
Click here for a summary of quality certificates of Svizera Europe BV.

5.2 Which languages are used on Svizera Europe BV labels?
Most products of Svizera have labels in English. However, upon request, we regularly supply products with labels in other languages.

5.3 In which countries is Svizera Europe BV registered with their products?
For a complete overview please contact our QA person.

 

6. Products

6.1 Where does Svizera manufactured there products?
Most of all products of Svizera are manufactured in India.  

6.2 What is the expiration date of products received from Svizera Europe BV?
The expiration date varies by product. To make sure you get all the information you need, please contact us. 

7. Your Own Custom Kit

7.1 Wat is Your Own Custom Kit?
Click here for a more information about Your Own Custom Kit


7.2 What are the advantages of Your Own Custom Kit?

With any religions or cultures there are different habits. The same applies to people who lives in particular circumstances. This means that some products in a kit does not fit the circumstances. For example: In some places people wash their clothing in a river. In this case laundry soap powder is not suitable for the situation. With ‘Your Custom Kit’ you have the possibility to choose between laundry soap powder or a laundry soap bar.

With your own custom kit you have the possibility to create a kit which perfectly meets the needs regardless religion, culture or circumstances.

 
7.2 Is it possible to change just one product in a kit?  
Yes, it is possible to change just one product. 


7.3 Can you use another logo on the products? 
Yes it is possible to use your logo.


7.4 Can I customize a whole new kit what Svizera doesn’t provide yet?
Yes that is possible. You can contact our Product Managers Peter or Casper. They can help you with the assembling of the kit and the selection of the best products.

7.5 is it possible to add a product from another supplier to a custom made kit?
Yes it is, we have an extensive experience in assembling kits from various suppliers together with our products in one kit. Our quality control system is completely prepared for these activities. Besides we have storage availability to store the individuals products in our well-equipped warehouse before they will be merge in a kit.
The advantage of this possibility is that you can choose the best price quality combination form each supplier and create more flexibility and fast delivery.

Our products managers looking forward to provide you with more information about these possibilities. 

 

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Certificates

Certificates

Svizera holds the following certificates:

NEN-EN-ISO-9001-2008

AEO Security and Safety

EU GMP /EU GDP

ISO 26000

 

Pharma

Pharma


TB Medication
Kits
Contraceptives
Antibiotics

Solar and Water Solutions

Solar and Water Solutions

Svizera Europe has developed a new line of products which provide a solutions to common world wide problems

Visit www.svizera-wash.org for all our Water Solution

Visit www.svizera-solar.org for alternative sources of energy and solar solutions.
Customize your kit

Customize your kit

Every situation needs a different approach with different products. This is the reason why Svizera developed the concept 'customize your kit'. Visit www.svizera-kits.org for more information